Phone calls are no longer enough to keep customers loyal, companies need to proactively reach out to build relationships, upsell and solve customer issues through multiple channels and mediums.
Single location on-premise solutions, through to multi-site, distributed and work-from-home setups, NetCity can design the right call center CRM integration solutions for your business.
Compatible with most CRM via web services and SQL queries.
Know who's calling and their history, so agents can prepare and be updated even before they answer.
Show your customers you value them by personalizing each phone call.
View customer’s history instantly instead of requesting each detail.
Avoid slow manual searches by having information automatically displayed.